Building Leadership for Health
   Building Leadership for Health        

Leading Community Engagement for Health

Increasingly it is realised that decisions about patients must be made with and by patients and that this applies both to individual treatment options and to policy options at national or community level. These lessons were very relevant to EU accession countries, where public and patient representative bodies were at an early stage of development and PH officials had some difficulty in coming to terms with their engagement.  These modules explore the lessons of attempts to manage and strengthen this engagement. This also draws on my work for WHO Euro as rapporteur for an international panel of senior health officials who met in the Hague to share experience of Public Engagement in Health Policy, the meeting was organised by my friend Elke Jakubowski and chaired by Marc Danzon, Director of WHO Euro, shown here. One aspect of  engagement is the handling of comments and complaints, there is still much to be learnt in this area.

Leading Healthy Communities
A module on community leadership in health based on my experience of working with Public Health Leaders in EU accession countries and on community health projects in UK.
4 Leading Healthy communities.ppt
Microsoft Power Point presentation [285.0 KB]
European Lessons in Patient and Public Engagement in Health Policy
A module provided to the European Health Futures Forum on Public Engagement
PPI Issues and lessons.pdf
Adobe Acrobat document [1.1 MB]
Public Engagement in Health Policy: International Experience
A paper with my friend Dr Elke Jakubowsk sharing international experience of public engagement in health policy issues.
articleFinal (3).doc
Microsoft Word document [133.0 KB]
Handling Complaints in Health and Social Care Lessons from 9 Different Countries
I wrote this review for the UK National Audit Office with friends from other countries including Flemming Rosleff, Markella Boudioni, Fons Dekkers, Elke Jakubowski and Helen Favelle. We drew on lessons from 9 different countries about best practice in handling comments and complaints. Sadly the English NHS failed to learn much from other systems.
Handling Complaints in Health and Social[...]
Microsoft Word document [435.0 KB]


Recent Publications
Text book "Global Health Diplomacy", available here.

Paper in SMQ on Value for Money in Behaviour Change available here.


Gateway Portsmouth

Led by Portsmouth City Council and funded by the European Integration Fund has  issued a series of reports setting out lessons for co production and social integration. Read more here. We ran a dissemination day for  representatives of integration projects from 6 EU Countries.


Global Health Diplomacy

I  worked with  colleagues to develop training material for an open access online course, which provides an introduction to the topic suitable for diplomats in training, health advocates or international officials, academics and others including students of global health. See   


We ran a course for IFMSA on global health advocacy in 2019 before the WHA see here.


In 2020 I developed further courses on global health advocacy and diplomacy for Students for Global Health, the Cambridge MPhil in Public Health and IFMSA see here.


Evaluating Health Wellbeing and Behaviour Change SROI

I updated the tools and notes to reflect the  evidence in 2016. I provide a discovery learning course on health and wellbeing evaluation for LA and CCG commissioning teams and health professionals see here




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© Graham Lister